These terms apply when London & Essex Roof Cleaning (Terry, a sole trader, "we") quotes for or carries out work for you. Your written quote and these terms together make up our agreement.
1. Quotes
Quotes are free and there is no obligation to book. We give you a fixed price in writing after we have looked at your roof, usually on online maps and aerial photos, or on a free visit if we need a closer look. The price only changes if you ask us to add work. We are not VAT registered, so no VAT is added.
2. Booking and weather
We agree a date with you. Rain does not stop the work, but we may need to move your date if strong wind or frost makes it unsafe to work at height. If we do, we rebook at no cost to you. If you need to change the date, just let us know.
3. Your right to cancel
If we agree the work at your home or by phone, email or online, you can cancel within 14 days of agreeing it, for any reason, by telling us by phone or email. If you ask us to start within those 14 days and then cancel, you pay only for work already done.
4. Before we start
- Please give us access to the property, garden and drive on the day, and move vehicles from below the roof line if you can.
- We need to use an outside tap and a power socket.
- Keep windows and doors shut and pets indoors while we work.
- Tell us about anything we should know, such as known leaks, fragile features or solar panels.
5. How we do the work
We clean with low pressure only, lay tarpaulin to protect the ground below, and clear away everything that comes off the roof. We photograph the roof before we start. If we find slipped, cracked or missing tiles, we tell you before we begin. We do not carry out roof repairs.
6. Guarantees
3-year moss-free guarantee
- If moss clearly grows back on a roof we have cleaned and treated, within three years of the date on your invoice, we will re-clean and re-treat the roof free of charge. "Clearly grows back" means live moss growing on the tiles, not the odd small tuft or debris blown or dropped onto the roof.
- To claim, contact us with a photo of the roof. We will look at it free of charge and, if the guarantee applies, book the re-clean at a time that suits you. A re-clean does not restart the three years.
- The guarantee covers the roof we cleaned and is for the customer who paid for the clean. It is written on your invoice.
- It does not cover regrowth caused by something outside our control: for example a roof under or beside overhanging trees, roof repairs or alterations by someone else after our clean, or anyone else cleaning or treating the roof.
Tile replacement guarantee
- If a tile is disturbed or damaged while we clean, we replace it like for like at no cost. If that tile is no longer made, we use the closest match we can find.
- We check the roof before we leave. If you notice anything afterwards, please tell us within 14 days of the clean.
- Older tiles can be fragile or already damaged. We are not responsible for defects that were there before we started, which is why we photograph the roof first and point out anything we find.
7. Payment
There is no deposit. Payment is due on the day the work is finished, once you have checked it, by bank transfer or cash. If you are not happy with anything, tell us before you pay and we will put it right first.
8. Our responsibility
We carry £1 million public liability insurance, and we will show you the certificate if you ask. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Nothing in these terms limits our liability where the law does not allow it, including for death or personal injury caused by negligence. Your legal rights as a consumer are not affected.
9. Complaints
If anything is not right, tell us on 01268 578555 or at hello@londonessexcleaning.co.uk and we will put it right.
10. Law
These terms are governed by the law of England and Wales.